COVID-19 UPDATES

Updates on COVID-19 (Coronavirus)

The health and safety of our guests, guides, and staff is always of paramount importance to us. We monitor the situation in the destinations where we travel as it continues to evolve, working with our ground teams, air providers, and security firms to make informed decisions regarding the running of our trips. Our goal is to continue to provide you with the ability to adventure with us with confidence.

The good news is that we are successfully running both domestic and international scheduled, private and custom departures.  Please see our Adventure Confidently page where we outline the precautions we have implemented for your safety and well-being.

For any questions or concerns regarding current or future bookings, please call us at 888.831.7526 or email us at info@mtsobek.com.

We will update this page and the following resources as we receive new information.
Last update: Oct 5, 2020 17:30 PT

Travel Update

  • On March 19, the U.S. State Department implemented a global Level 4 Health Advisory advising US citizens not to travel. We have postponed many of our international scheduled group departures through the end of September and continue to closely monitor and evaluate all our planned departures throughout the remainder of the year.
  • On August 6, the U.S. State Department removed the global advisory and recommends citizens read country-specific travel advisory and U.S. embassy COVID-19 information pages for updates.

Book with Confidence

Our Book with Confidence policy lets you cancel and rebook your trip closer to the time of departure, giving you added flexibility and peace of mind. Backed by 51 years of exploring the world’s most remarkable destinations, MT Sobek has the expertise to help you from the moment you book your trip, to the moment you return.

If you are planning for 2021 it’s not too early to start the process. In fact, planning early is more important than ever because of the volume of travelers rebooking 2020 trips to 2021. Space is limited.

For requests submitted on or after September 1, 2020, the following applies:

What happens if I want to cancel my trip with MT Sobek?

In order to give you peace of mind during these trying times, we have worked diligently with our ground teams around the world to offer an even more flexible cancellation policy. For new sign-ups, we are now offering a 100% refund up until 60 days before departure*.

What happens if MT Sobek postpones my trip because of COVID-19 travel restrictions?

If we need to postpone a trip because of COVID-19 travel restrictions, your Adventure Coordinator will be contact you with more information specific to your trip.
You can choose between the following options*:

  • Transfer to a future departure.
  • 100% credit to use towards a future trip departing on or before December 31, 2022, less any penalties by hotels or local service providers that we are unable to recoup.
  • A full refund of your trip costs, less any penalties by accommodation providers (hotels, inns, rifugios) or local service providers that we are unable to recoup. We will endeavor to recover and refund as much money as possible in good faith in light of these circumstances.

What happens if I’ve transferred with a Future Travel Credit onto a 2021 trip with MT Sobek?

If MT Sobek postpones your departure because of COVID-19 travel restrictions you can choose between the following options*:

  • Transfer to a future departure.
  • 100% credit to use towards a future trip departing on or before December 31, 2022, less any penalties by hotels or local service providers that we are unable to recoup.*

If you cancel your trip with MT Sobek:

  • You can cancel your trip up to 60 days before departure and transfer 100% of your travel credit to a Future Travel Credit*, these credits must be used by December 31, 2022.

For more details regarding MT Sobek booking policies during COVID-19 and for the future, visit our current COVID-19 policy page and our Terms & Conditions.

*Please note that certain trips including Special Departures, Private Trips, Custom Trips, boat-based journeys, and trips with permits booked in advance may have a different policy. Please reach out to your Adventure Coordinator for details. Some Future Travel Credits are tied to specific lodging and services and cannot be applied to other lodging and services. Future Travel Credits are not eligible for refund.

Travel Protection Questions

If you have purchased travel protection through MT Sobek, please contact Trip Mate at 1-888-703-6877 (mention plan number F485S). Please be patient when calling your travel protection provider. For questions regarding travel protection options for upcoming trips, please contact us for details.

Flights

For the latest information on your flights, we recommend contacting your airline as soon as possible. Some carriers have cancelled flights and/or instituted additional restrictions or screening processes about which you should be aware.

Expert Resources

For information on COVID-19 and tips for staying healthy when leaving your home, we recommend the excellent resources provided by the US Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO):

Frequently Asked Questions on COVID-19 and Travel

What should I do about my flights?

Please contact your airline if you have any questions regarding the status of your flight. If you are making changes to your flight or wish to cancel, many airlines are offering additional flexibility, from waivers and credits to discounts on future travel. If you purchased your flights through a third party, such as Expedia or Vayama, you’ll need to contact customer service through the website where you made your purchase in order to make changes to your reservation.

What happens if the State Department issues a Level 4 Travel Alert for a country included on my itinerary?

If you have not yet departed for your trip, we may alter the itinerary to avoid the impacted area or we may need to cancel your trip. We will be in touch to discuss the situation and the options available to you.

If you are already traveling within that destination, we will contact you as soon as possible to advise next steps for departing the region and/or returning to the US.

How can my family reach me while I am traveling?

Your final bulletin includes emergency contact information that you are encouraged to share with those people who may need to reach you while you are traveling. Please contact your Adventure Coordinator for further information.

Are you accepting new reservations?

Absolutely! Many countries are open and ready to receive US travelers. Check out our Adventure Finder or our Travel Journal for inspiration, and reach out to our team of knowledgeable Regional Specialists at regionalspecialists@mtsobek.com with any questions.

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Contact An Expert

Need help picking your next adventure? Call us or your travel professional to answer your questions.

1.888.831.7526