Updates on COVID-19 (Coronavirus)

The health and safety of our guests, guides, and staff is always of paramount importance to us. We continue to closely monitor the situation as it evolves. We remain in contact with our ground operators, air providers, and our security firm and compile their expert advice in order to make factual decisions. Our goal is to continue to provide you with the ability to adventure with us with confidence.

For any questions or concerns regarding current or future bookings, please call our team for assistance at 888.831.7526 or email us at info@mtsobek.com.

We will update this page and the following resources as we receive new information.
Last update: June 29, 2020 15:40 PT

Travel Update

• On March 19, the U.S. State Department implemented a global Level 4 Health Advisory advising US citizens not to travel. We have postponed many of our group departures through the end of August and continue to closely monitor and evaluate all our planned departures throughout the year.

For requests submitted on or after April 3, 2020, the following applies:

Payment Terms

• Guests who book a new 2020 scheduled group departure can cancel or transfer their full deposit without fee up until final payment at 60 days (rather than 95 days) prior to their departure
• Through July 31, guests who book a new 2020 North America custom trip can cancel or transfer their full deposit without fee up until final payment at 45 days (rather than 95 days) prior to their departure
• As of March 12, guests who are already registered for a 2020 scheduled group departure have a delayed final payment due date of 60 days prior to departure

Cancellations & Transfers

• Guests traveling on or after July 1 on a scheduled group departure may transfer to another 2020/2021 trip or departure or receive a travel credit equal to the full monies paid to MT Sobek on the current departure with no fees. However, in certain circumstances there may be non-recoverable costs associated with your departure that may reduce your future travel credit. For custom departures, guests may transfer their dates later in 2020 or 2021 less non-recoverable costs where applicable.

Select departures in July and August are still scheduled to operate. Departures after September 1 are scheduled to operate unless you have been contacted by your Adventure Coordinator with alternative options.

Inquire with your Adventure Coordinator for further details on cancellation or transfer policies.

Travel Protection Questions

If you have purchased travel protection through MT Sobek, please contact Trip Mate at 1-888-703-6877 (mention plan number F485S). Please be patient when calling your travel protection provider.

Flights

For the latest information on your flights, we recommend contacting your airline as soon as possible. Some carriers have cancelled flights and/or instituted additional restrictions or screening processes about which you should be aware.

Expert Resources

For information on COVID-19 and tips for staying healthy when leaving your home, we recommend the excellent resources provided by the US Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO):

• Centers for Disease Control and Prevention (CDC)
• World Health Organization (WHO)

Frequently Asked Questions on COVID-19 and Travel

What should I do about my flights?

Please contact your airline if you have any questions regarding the status of your flight. If you are making changes to your flight or wish to cancel, many airlines are offering additional flexibility, from waivers and credits to discounts on future travel. If you purchased your flights through a third party, such as Expedia or Vayama, you’ll need to contact customer service through the website where you made your purchase in order to make changes to your reservation.

What happens if the State Department issues a Level 4 Travel Alert for a country included on my itinerary?

If you have not yet departed for your trip, we may alter the itinerary to avoid the impacted area or we may need to cancel your trip. We will be in touch to discuss the situation and the options available to you.

If you are already traveling within that destination, we will contact you as soon as possible to advise next steps for departing the region and/or returning to the US.

How can my family reach me while I am traveling?

Your final bulletin includes emergency contact information that you are encouraged to share with those people who may urgently need to reach you while you are traveling. Please contact your Adventure Coordinator for further information.

Are you accepting new reservations?

Absolutely! Check out our Adventure Finder or our Travel Journal for inspiration, and reach out to our team of knowledgeable Regional Specialists at regionalspecialists@mtsobek.com with any questions.