Current Available Positions | Mountain Travel Sobek

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Current Available Positions

Mountain Travel Sobek is the world’s leading adventure and experiential travel designer. We create award-winning trips in the farthest corners of the world. The original Mountain Travel was founded in 1969 to promote the exploration, enjoyment, and protection of the world’s mountain wilderness areas by enabling travelers to experience them for themselves. We led the first commercial trek to Nepal’s Himalaya in 1969, quickly followed by the first sailing cruise to the Galápagos Islands in 1970 and many other "firsts" in the years to come. In 1991, Mountain Travel merged with rafting company Sobek Expeditions and, today, we remain the leaders in thoughtful, small footprint, sustainable experiential travel, using our 48 years of experience and expertise to offer more than 200 adventures in destinations worldwide. As testament to our success, we also create adventures for National Geographic Expeditions and for the active New York Times Journeys. Our office is based in Emeryville, California.

                                                              ADVENTURE COORDINATOR POSITION

We are looking for a client services career professional to join our team. The ideal candidate will have (1) experience in an international travel company, (2) worked with private and group clients on multi-day itineraries, and (3) extensive personal travel background.

Primary responsibility is to provide our clients with excellent customer service after they have signed up for a trip.

Responsibilities Include:

  • Answer trip related questions via phone and email and book additional services.
  • Collect all paperwork, forms and payments from clients in preparation for their trip.
  • Send out pretrip and final documents.
  • Followup on post trip evaluations.
  • Occasionally upsell trip extensions, addons, and extra services.
  • Assist regional Program Director with trip logistics and reservations in the field.
  • Produce client reports for field staff.
  • Provide backup coverage for other team members as needed.

Ideal Attributes and Skills:

  • Significant travel experience and confident geographic knowledge.
  • Impressively organized, with the ability to multitask under the pressure of numerous deadlines.
  • Strong administrative skills, and the ability to track and organize numerous documents.
  • Professional and courteous communication with clients and excellent follow through.
  • Strong computer skills. Experience and comfort with Microsoft Office applications (Word, Excel).
  • Above average keyboard skills.
  • Strong writing skills.
  • Comfortable working with numbers and light accounting.
  • Positive, flexible, can-do attitude.

                                                    REGIONAL SALES SPECIALIST POSITION

We are looking for a sales specialist to join our team. The ideal candidate will have (1) sales experience in the travel industry, (2) excellent people skills, and (3) an enthusiastic personality to help showcase Mountain Travel Sobek’s adventures!

Primary responsibility is to promote and sell adventures to our clients.

Responsibilities Include:

  • The promotion and sales of Mountain Travel Sobek’s destinations and adventures.
  • Follow up on new leads and referrals to determine the best trip fit for our travelers.
  • Booking and entering reservations.
  • Establish and maintain current client and potential client relationships through outbound reach out.
  • Learn our destinations and trip itineraries, taking calls and replying to emails from prospective travelers.

Ideal Attributes and Skills:

  • STRONG geographical knowledge as well as strong knowledge of trekking and adventure travel.
  • Ideally 2+ years of proven successful travel sales experience.
  • Proven track record to meet and exceed sales goals.
  • Strong customer service skills.
  • Excellent written and verbal communication/interpersonal skills.
  • High level of initiative.
  • Superb sense of detail.
  • Can work effectively in a fast paced work environment.
  • Organizational and computer skills.
  • Value and embody integrity, teamwork and sense of ownership.

                                                                    REGIONAL PROGRAM DIRECTOR

We’re seeking an exceptional individual to lead and grow a regional portfolio of travel programs.

General Requirements:

  • Enthusiasm for travel, especially small-group adventure travel
  • Excellent work ethic and commitment to the business
  • Ability to see the big picture and execute on it with team
  • Teamwork approach – strong initiative to develop regional team as well as coordinate with sales and marketing teams to drive sales growth
  • Able to give and receive constructive feedback
  • Excellent multi-tasking and prioritization skills
  • Strong budgeting experience; managing operations and ensuring profitability of individual trips and overallregion
  • Exceptional communication skills, both written and verbal, with clients and colleagues
  • Solid computer and Internet skills (MS Word, Excel, Outlook, Internet, CMS, CRM etc.)
  • An enthusiastic, positive attitude and can-do spirit

Key Competencies & Experience:

  • Minimum of 3 years proven experience developing and managing a portfolio of trips including responsibilityor itineraries, budgets, guides, vendors, outfitters, and extensive quality assurance
  • Previous experience managing scheduled trips, private departures, and custom FITs strongly preferred
  • Oversee regional team, including Sales and Client Services as well as operations
  • Strong adventure travel experience including guiding and managing a travel operation, with responsibility for fine-tuning existing trips and developing new trips from scratch
  • Update and oversee accuracy and timeliness of sales tools (itineraries, FAQs, pre-departure and final bulletins, training materials, etc.)
  • Build and maintain trip budgets and operate trips to established profit levels, including the ability to understand trip economics: yield, profit, volume, cost, set pricing
  • Ability to work with dozens of vendors remotely, ensuring the highest standards in trip quality
  • Excellent people skills required as liaison between outfitters, including reviews and communications, negotiation of terms and conditions of services, and training of internal staff
  • Good negotiator and strong relationship builder
  • Ability to manage multiple critical deadlines for various departments
  • Experience conducting competitive and regional trend analysis
  • Desire to design creative solutions for changing markets
  • Adept ability to build high level, custom itineraries utilizing existing outfitters as well as sourcing all aspects of itinerary as a vertical operation

PROGRAM DIRECTOR, RIVER ADVENTURES

General Requirements:

  • A strong enthusiasm for river rafting
  • Enthusiasm for travel, especially smallgroup adventure travel
  • Experience guiding in the field, most notably in river adventures
  • Good negotiator and strong relationship builder
  • Ability to manage multiple critical deadlines for various departments
  • Excellent work ethic and commitment to the business
  • Ability to see the big picture and execute on it with team
  • Teamwork approach – strong initiative to develop vertical regional team as well as coordinate with sales and marketing teams to drive sales growth
  • Able to give and receive constructive feedback
  • Excellent multitasking and prioritization skills
  • Exceptional communication skills, both written and verbal, with clients and colleagues
  • Solid computer and Internet skills (MS Word, Excel, Outlook, Internet, CMS, CRM, etc.)
  • Demonstrated experience working in a fastpaced office environment
  • An enthusiastic, positive attitude and can-do spirit

Key Competencies & Experience:

  • Proven experience developing and managing paddling adventure trips including responsibility for itineraries, operation budgets, guides, vendors, outfitters, and extensive quality assurance
  • Previous experience with Park Service permit process and compliance or grant writing strongly preferred
  • Oversee regional team, including Sales and Client Services
  • Strong adventure travel experience including guiding and managing a vertical operation, with responsibility for finetuning existing trips and developing new trips and destinations from scratch
  • Update and oversee accuracy and timeliness of sales tools (itineraries, FAQs, predeparture and final bulletins, training materials, etc.)
  • Build and maintain trip budgets and operate trips to established profit levels, including the ability to understand trip economics: yield, profit, volume, cost, set pricing
  • Ability to work remotely with dozens of vendors, guides, and warehouse staff, ensuring the highest standards in trip quality
  • Excellent people skills required as liaison between outfitters, including reviews and communications, negotiation of terms and conditions of services, and training of internal staff
  • Experience conducting competitive and regional trend analysis
  • Desire to design creative solutions for changing markets
  • Experience managing vertical operations, to include; Oversight of ground staff and gear requirements, field protocol, safety requirements, training, management of budgets and field expenses
  • Adept ability to build high level, custom itineraries, whether sourcing all aspects of itinerary through existing local operators or from the ground up

Compensation:

MTS pays a competitive wage and incentive program. Excellent employee benefits package including comprehensive medical, dental and vision insurance and 401K. Hours are typically M-F from 8am to 5pm.

If interested, please send a resume and cover letter as an attached Word or PDF document in email to lfrei@mtsobek.com and copy mtsjobs@mtsobek.com