Frequently Asked Questions
What are the dynamics of group travel and how much freedom will I have to do my own thing?
Traveling in small groups—generally 16 or fewer—gives you the benefit of close attention from experienced, world-class guides and the companionship of like-minded adventurers. Your entire journey has been carefully crafted to truly experience the best of an area. Often our trips have very full days! However, your guides have the flexibility to adjust during the day for an unplanned tea break with locals, stop for a unique bird or animal sighting, or other unexpected opportunities that make your trip the adventure of a lifetime.
What are my fellow travelers like?
Traveling in small groups—generally 16 or fewer—gives you the benefit of close attention from experienced, world-class guides and the companionship of like-minded adventurers. Your entire journey has been carefully crafted to truly experience the best of an area. Often our trips have very full days! However, your guides have the flexibility MT Sobek guests come from all walks of life and all corners of the United States and the globe, from first-time travelers to seasoned adventurers. Whether you’re traveling solo, with a spouse, or with family, you’ll feel welcome. One thing all of our guests have in common: a love of being active in the outdoors! Often strangers meet on an MT Sobek trip and become life-long friends. Your travel companions include our team of enthusiastic, expert guides—park rangers, naturalists, conservationists, photographers, mountaineers, rafters, and intrepid explorers who truly love the chance to share their stories, experience, and intimate knowledge with our travelers.
Can you accommodate special requests?
We strive to make your experience on our trips the best it can be. With advance notice, we can often accommodate dietary restrictions such as gluten-free or vegetarian meals or assist with arranging extra services before or after your trip. Please be aware that despite our best efforts, due to local customs or logistical constraints, we cannot guarantee that every trip will be able to accommodate your specific needs, dietary or otherwise. Please contact us to discuss your special request.
If I am traveling alone, can you find me a roommate or will I have a private room?
We welcome solo travelers! If you are willing to share with a roommate, there is no added charge for travel on most of our trips. If you prefer the privacy of a single room, most trips offer a limited number of fully private single supplements for an additional fee. Contact us for details.
Is my trip guaranteed to go?
For our regularly scheduled group departures, we will review trip status and notify you prior to 65 days prior to departure (or closer as the situation changes) to determine if it is safe and possible to run your trip. We will let you know when your departure is confirmed to go as far in advance as possible so that you can arrange your flights. Please note that due to permit requirements, under-enrollment, or other factors outside our control (including COVID openings and closings), we sometimes need to cancel a departure. If this happens, your Adventure Coordinator will work with you to book an alternate departure or trip; or to refund your payments. We reserve the right to change these policies without prior notice as travel restrictions remain fluid. MT Sobek is not responsible for airfare you have booked on your own.
Do you offer custom trips? What are my options?
The sky’s the limit! We have connections with experienced, knowledgeable guides nearly everywhere in the world. If you’re looking for the custom trip of your dreams, we have crafted the perfect adventures for weddings, family reunions, executive retreats, and singular trip-of-a-lifetime experiences. Click here to see our Custom Trips page and get started making your dream trip a reality!
What do your trips include?
Our small group travel includes expert guides with in-depth, boots-on-the-ground experience in their destination, and all accommodations, most meals, sightseeing, ground transportation, and airport transfers as noted in the itinerary. Optional trip protection is available by request for a nominal fee. Your adventure coordinator can help with suggestions for flight routes to and from your trip from our recommended provider.
How do I choose the right activity level for me?
All MT Sobek trips have an assigned activity level from 1-5. Level 1 trips are our most relaxed and often focus on wildlife and cultural experiences. Level 1-3 trips welcome families and new adventurers—you don’t have to be an expert kayaker or hiker. Our Level 4 and most challenging Level 5 trips tend to attract seasoned trekkers and paddlers, and previous experience is required. Please see the trip page for specifics on each trip’s activities, and be sure to contact our knowledgeable Regional Specialists for advice or to ask any questions to help select the trip with the activity you are looking for.
What do I need to know before my trip?
Once you’ve booked your trip, we will connect you with a dedicated Adventure Coordinator who will lead you through the entire pre-trip process, from confirming travel dates, providing info on visa requirements and suggestions for booking your air, or advice on getting in shape. From beginning to end, your Adventure Coordinator will be there to answer any of your questions.
What if I have to reschedule or cancel my trip?
We know that things change and you may not be able to take your trip as scheduled. If you should need to make a change, reach out to your Adventure Coordinator for assistance rescheduling or canceling your trip. We make every effort to be accommodating, but please read the terms outlined here for full details. We highly recommend obtaining travel protection for this very reason.
I am traveling with a large group. How do I book a trip?
If you are traveling with a large group, it may be possible to reserve an entire MT Sobek departure for only your friends or family. For smaller groups of 4-8 guests, we can often create an unforgettable adventure on an unlisted date of your choosing. For additional information or to get started planning, see our Custom Trips page here.
Do you work with travel professionals?
Yes! We welcome working with travel advisers. For information on working with MT Sobek, please see our travel professionals’ page. If you have any questions or need further assistance, please reach out to our National Sales Manager Aimee Graham at email@example.com.
COVID-19 Frequently Asked Questions
What happens if MT Sobek postpones my trip because of COVID-19 travel restrictions?
If we need to postpone a trip because of COVID-19 travel restrictions, your Adventure Coordinator will contact you with more information specific to your trip. In most cases, you will be given the following options*:
• Transfer to a future departure
• 100% credit to use towards a future trip, less any penalties by hotels or local service providers that we are unable to recoup
• A full refund of your trip costs, less any penalties by lodging providers (hotels, inns, rifugios) or local service providers that we are unable to recoup. We will endeavor to recover and refund as much money as possible in good faith in light of these circumstances
*Please note that certain trips including Special Departures, Private Trips, Custom Trips, boat-based journeys, and trips with permits booked in advance may have a different policy. Please reach out to your Adventure Coordinator for details. Some Future Travel Credits are tied to specific lodging and services and cannot be applied to other lodging and services. Future Travel Credits are not eligible for a refund.
What happens if I decide to postpone my trip even though MT Sobek is still planning to operate the trip?
All MT Sobek guests are subject to the payment and cancellation terms agreed to at the time of reservation. This includes any guest who opts to cancel an operable trip due to COVID-19. Please refer to your invoice for the terms and conditions that apply to your booking. We recommend that all guests purchase insurance.
Will my guides be vaccinated?
Yes, we require that all of our guides be fully vaccinated in order to lead our trips.
Can you tell me if everyone on my trip is vaccinated?
Yes, We currently require that all adult guests get vaccinated before traveling with us on any trip and we are collecting proof of vaccination from every guest prior to the trip.
If I’m quarantined during or after the trip, who will pay for my accommodations?
Additional services required for quarantining during or after the trip, including accommodations, meals, transfers, medical care and COVID-19 testing, are at the expense of the traveler. We recommend that you purchase a comprehensive travel insurance package prior to your trip that includes quarantine coverage.
What if the country’s entry policy changes after final payment?
At the time of booking, your MT Sobek trip destination(s) may currently have entry restrictions due to COVID. We are hopeful the situation will change, and they will be open at the time of your travel. By placing a deposit and/or final payment on this departure you agree to our full Terms & Conditions (https://www.mtsobek.com/terms) and understand that if MT Sobek must cancel or postpone a trip due to force majeure (war, labor strikes, wildfires, earthquakes, flooding, epidemic, a major world event adversely affecting international travel patterns, etc.), MT Sobek will provide a future travel credit or in some cases, refund the portion of the trip cost that is recoverable after using good faith efforts to recover payments already advanced to suppliers (hotels, transportation companies, etc.)
MT Sobek does not guarantee recovery of any or all of the advance payments made, and our use of good faith efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions. MT Sobek is not responsible for expenses incurred by trip members in preparing for a canceled or postponed trip (e.g., non-refundable purchase of air tickets, visa fees, inoculations, equipment, etc.) or for any additional arrangements should the trip member depart prior to the scheduled group departure date.
For more information, see the MT Sobek Terms & Conditions.
Ask an Expert
We want you to have the best adventure, so don’t hesitate to call our expert team of adventure specialists at 800-974-0300 to learn more. Or click the button to use our online contact form.