WHO WE ARE
MT Sobek, the leader in adventure travel for over 56 years, offers once-in-a-lifetime experiences to more than 100 destinations worldwide. We specialize in trekking, hiking, rafting, kayaking, wildlife, natural history, and safaris. Our journeys range from high-horizon treks to walking safaris, from quick escapes to month-long expeditions. MT Sobek has a reputation for excellence, a deep commitment to environmental preservation, and a passion for showcasing the marvels of the world.
If you’re looking for an opportunity with an established company, but prefer a friendly, collaborative, and dynamic environment where you’ll have ownership of your work, then you’ll fit right in!
Position: Trip Consultant
Reporting to: Director of Sales & Guest Services
Location: San Francisco Bay Area – Emeryville, California (Potential for Remote)
Term: Full-Time
WHAT YOU’LL DO
In this inbound call center role, you will be responsible for selling MT Sobek’s award-winning trips in more than 50 countries worldwide. You’ll serve as a trusted resource for our travelers, personalizing experiences based on their unique preferences, matching their interests and abilities, and booking them on their ideal departure.
ROLES & RESPONSIBILITIES
• Answer inbound calls and web chats and respond promptly to email inquiries.
• Collaborate with Sales and Marketing teams to proactively sell scheduled and private trips.
• Communicate with confidence, professionalism, and the highest level of customer service in every interaction.
• Enthusiastically guide clients and travel agents through MT Sobek trip offerings and advise on the best trip to suit their needs
• Communicate regional knowledge, itinerary details, and travel requirements accurately and efficiently
• Guide clients and travel agents through MT Sobek trip offerings with enthusiasm, advising on the best trips to suit their needs.
• Communicate regional knowledge, itinerary details, and travel requirements accurately.
• Ensure guests are screened for appropriate fitness levels.
• Set expectations regarding accommodations, cultural differences, and unique trip experiences.
• Use reservation system to book trips, collect payments, and communicate MT Sobek terms, programs, and policies.
• Develop strong relationships with guests and travel agents to build trust.
• Provide backup coverage for other team members as needed.
• Offer general support to Guest Service and Custom Trip teams.
• Participate in ongoing product training with Program Directors to ensure up-to-date knowledge of trips, regions, and itineraries.
• Manage and optimize the sales pipeline using HubSpot CRM, ensuring accurate tracking of leads, deals, and communications.
QUALIFICATIONS
• Proven sales experience (3+ years) with success in an international travel company.
• Experience with private and group guests on multi-day adventure itineraries.
• Extensive personal travel background, including hiking and trekking.
IDEAL ATTRIBUTES & SKILLS
• Excellent listening, follow-through, and commitment to exceeding guest expectations.
• Exceptional written and verbal communication skills.
• Significant active travel experience and confident geographic knowledge.
• Strong organizational skills with the ability to multitask effectively in a high-volume call center.
• Strong administrative skills with the ability to track and organize documents.
• Experience with computer reservation and phone systems.
• Proficient in Microsoft Office (Word, Excel) and comfortable with new technologies.
• Hands-on experience with HubSpot CRM (or similar platforms like Salesforce).
• Enthusiasm for MT Sobek, with a positive, flexible, can-do attitude.
COMPENSATION & BENFITS
• Competitive base salary with performance-based bonus opportunities tied to individual, team performance and guest satisfaction.
• Salary Range: $60,000 to $65,000 based on relevant industry experience and past performance.
• Compensation is based on in-person work at our Emeryville, CA headquarters. For remote-eligible roles, compensation may be adjusted based on the candidate’s location to ensure equity and market alignment.
• Commission: Modest, supplementary commissions on select bookings. These are structured to be non-competitive, ensuring consultants collaborate and focus on supporting guests with their travel needs rather than competing with one another.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan
• Standard hours: Monday–Friday, 8am–5pm, Pacific Time
HOW TO APPLY
To apply, send a cover letter (explaining why you’re a great fit) and your resume with salary requirements to mtsjobs@mtsobek.com with “Trip Consultant” in the subject line. Attach your cover letter and resume in PDF format.
No phone calls, please.
MT Sobek is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.